returns policy

Do you accept returns?

Absolutely, under the Consumer Rights Act 2015, you are entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described.

There are a few exceptions to this rule with regard to our bespoke and individually branded products. Unfortunately, we are unable to accept items (unless faulty) that have been ‘made to measure’ or individually branded with a name or company logo.

Goods must be returned unused, undamaged and in their originally packaging

Cancelling your order:

You have the right to cancel your order as long as you notify us in writing within 14 days of either placing the order or within 14 days of receiving the order.

You then have 14 days to return the goods.

Our returns process:

If you wish to return an order please notify us by calling the team on 01926 484591 or by emailing and we will be able to assist.

Where possible, please return the item in the original packaging and wrap up as securely as possible, as we are unable to offer a refund on damaged goods in transit.

We will refund the cost of goods excluding packing and delivery charges.

Please return order to:

Creative Event Support Ltd
Unit B13,
Holly Farm Business Park,

We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.


We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item and receiving the refund.

You will receive an email from us as soon as the refund has been processed, but please allow 14 days.

Refunds are always credited to the original method of payment.