terms & conditions

Introduction

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Creative Event Support ltd (also referred hereafter as ‘we’, ‘us’, ‘our’, ‘CES’).

In placing an order on this website, you must have consented to – or are deemed to have read and agreed to these terms and conditions. If you have any questions, please contact us on 01926 484591.

Conformity of Goods

While we take every care to ensure that the description and specification of our products on this site are correct, they are not binding and are intended only to give a general description of the products.

Furthermore, while we try to ensure their accuracy, the colours shown on the website can vary depending on a number of factors, not least your computer screen and display settings.

Placing an Order

All orders are subject to acceptance and product availability.

Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted.

A contract between you and CES for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).

If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card within 7 days of so doing. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.

When placing an order, you undertake that the information you give is accurate and complete. To amend an order or delivery address, please contact us immediately by telephone or email. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed.

If you place an order for an item that is on pre-order, your credit/debit card will be charged for the full value of the goods at the time of the order.

The despatch dates shown on pre-order items are as accurate as we can make them and are updated regularly. However, until those items are in our warehouse, the dates are subject to change.